University Ombudsperson
The University Ombudsperson provides an independent avenue for student grievance appeals in accordance with the applicable UGC regulations and the University grievance redressal framework.
Understand the appeal pathway
Under the UGC Student Grievance Redressal framework, the Ombudsperson hears appeals from aggrieved students after the remedies provided through the applicable grievance process have been availed.
Raise the Grievance
Use the University's designated student grievance mechanism and submit the matter to the appropriate Student Grievance Redressal Committee (SGRC).
Receive the SGRC Decision
The SGRC considers the grievance following the applicable procedure and communicates its decision/report to the concerned student.
Appeal, Where Permitted
A student aggrieved by the SGRC decision may prefer an appeal to the Ombudsperson within fifteen days of receipt of that decision.
Hearing & Order
The Ombudsperson provides reasonable opportunity of hearing and, on conclusion of proceedings, passes an appropriate reasoned order.
A fair and independent appeal mechanism
The Ombudsperson's role is focused on appeals within the grievance framework and on providing a fair hearing in accordance with the applicable regulations.
Hear appeals from aggrieved students after other remedies under the applicable regulations have been availed.
Provide reasonable opportunities to the concerned parties to present their case.
Conclude proceedings through an order with reasons and appropriate relief where justified.
Maintain a process centred on fairness, procedural integrity and responsible redressal.
Transparency with natural justice
Institutional grievance redressal should be accessible, traceable and respectful of the opportunity of each concerned party to be heard.
Impartiality
Decisions should be approached independently and without conflicts of interest.
Natural Justice
Parties should receive reasonable opportunity to present their case.
Confidential Handling
Grievance information should be handled through the University's authorized processes.
Accountability
Orders and recommendations should be documented and communicated appropriately.
Message from the Ombudsperson
Students are encouraged to first use the grievance redressal remedies provided by the University. Where an appeal is permissible under the applicable regulations, the Ombudsperson provides an additional avenue for fair hearing and reasoned redressal.
Ombudsperson Office
Mahakaushal University, Jabalpur (M.P.)
Please use the University's designated official grievance redressal and appeal channels.